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A-Z String House is committed to provide high quality instruments with the most affordable prices. We guarantee the lowest advertised price on the web and if you find lower price we will not only match the price, but also include a special gift.

FREE SHIPPING. All instruments purchased from A-Z String House will be shipped for free in 5-7 business days except for Double Basses which have a flat shipping rate of $150.00. To keep shipping cost low for Basses at this moment we only provide cargo service. What it means? It means that instrument would have to be picked up at the nearest cargo airport. We suggest to contact us before placing the order to find out about the details and the closest airport.

INSTRUMENT RETURN POLICY. Any instrument can be exchanged within 7 business days from the day it was received if it turns out to be defective. We will repair any instrument if it won't affect the value of the instrument (open seams, loose fingerboard, replace fittings, etc). Please contact us as soon as possible to let us know of any problems. In case of damage during shipping please contact the shipping company. We do insure instruments in shipment, but customer needs to place the claim with the carrier. Please inspect the package in the presence of the delivery person for any exterior damage.

All return shipping is the responsibility of the customer.

WARRANTY: All instruments purchased at AZ String House are covered for anything that becomes defective within 1 year with manufacture warranty from the date of the purchase.

TRADE-IN POLICY: AZ String House offers a trade-in program to customers who purchased their instrument in our store. We guarantee up to 100% trade-in value. In order to receive 100% credit for traded instrument, we require two conditions to be

met :

  • Traded instrument must be in the same condition as when it was purchased.

  • The purchase price of the new instrument must be at least twice the value of the traded instrument. 

Please note: we will accept trade-ins of instruments that are not in it's original condition, the value will be determined upon the inspection of the instrument.

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